Crypto deposits
When incoming crypto is held, you see why.
Some crypto transfers stop before they reach your balance. The app lists each one, says why it stopped, and says what, if anything, you need to do.
- On hold, sent back or did not arrive, each explained in a sentence.
- Say whose wallet the money came from, inside the app.
- Prove a wallet is yours by signing a sentence the app gives you.
Releasing money that is on hold
Open “Money coming in”
You reach it from Add money, and a held deposit also shows on the home screen, above your accounts. The On hold filter narrows the list to the transfers waiting on you, each with the reason it stopped.
Say whose wallet it was
Open the held transfer, check the sending address and network, and answer one question: is the wallet yours, or someone else’s? If it belongs to another person or a company, the app asks who they are.
If it is yours, sign
Saying a wallet is yours does not release the money by itself. The app shows an exact sentence to sign with that wallet; paste the signature back and the app checks it. If you cannot sign with it, an identity check can be used instead.
Why the app asks
Some incoming crypto transfers are held until the app knows where they came from. This is known as the Travel Rule: for some transfers, who is on the other side has to be recorded, and only you can tell the app who that is.
So the app asks you in the app, not by email. A held transfer stays in “Money coming in” until it is resolved, which means a notification you missed never leaves you without a place to find it.
Every hold carries two separate sentences: why the money stopped, and what you need to do. Sometimes the answer is nothing, for example when the app is waiting on the exchange that sent the money. Then it says there is nothing for you to do, instead of showing a button with no purpose.
A held deposit has not reached your balance, so it is not in your Activity list. It sits above that list until it is released, sent back or marked as never arrived.
On a larger screen
The same list, with room to resolve it
On a larger screen, “Money coming in” keeps its filters and its explanations beside the navigation rail, and the sheet that resolves a hold opens as a centred window over the list. The questions and the steps are the same on every screen.
